Privacy Policy
At hotellangkawi.org, your privacy is a fundamental priority. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data. We are committed to ensuring that your personal data is handled in accordance with applicable privacy laws and regulations.
Data We Collect
- Information You Provide
- Information you provide may include your name, email address, phone number, and billing address when you create an account, make a purchase, or sign up for our newsletter.
- Transaction/Financial Information
- Transaction details include the services or products you order, payment information, and any related purchase history. We do not store full credit card numbers; these are secured by our payment processors.
- Communications
- This includes any information you share when contacting our customer support team or providing feedback about our services.
- Automatically Collected Data (Usage Data)
- Automatically collected data includes your IP address, browser type, device information, operating system, and any data collected through cookies. For more details, please refer to our Cookie Policy.
How We Use Your Information
- To provide and maintain our services, including processing orders and managing user accounts.
- To offer customer support and respond effectively to inquiries.
- To personalize your experience with tailored recommendations based on your preferences.
- For research and development to improve our website and services.
- To send marketing and promotional communications, with your consent.
Information Sharing (Disclosure)
- Service Providers: We employ third-party service providers such as payment processors, data hosting companies, analytics firms, and IT support that assist in operating our website and providing services. These providers are obligated to protect your information.
- Business Partners: We may share your information with select business partners to provide co-branded services or joint promotions, subject to your prior consent.
- Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities, including complying with legal obligations, protecting our rights, or ensuring safety.
Data Retention
We will retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law, such as for accounting and reporting obligations.
Your Data Rights
- The right to access your personal data.
- The right to rectify inaccurate or incomplete information.
- The right to request the erasure of your personal data (Right to be Forgotten).
- The right to object to or restrict processing of your data.
- The right to withdraw consent at any time for any data processing that relies on consent.
Security Measures
We implement a variety of technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure. This includes encryption, access controls, and regular security assessments.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any substantial changes by posting the new Privacy Policy on our website with an updated 'Effective Date.' We encourage you to review this policy regularly for any updates or changes.
Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please reach out to us through the contact form available on our support page at hotellangkawi.org/support.